Refund & Return.

Return Eligibility

Returns are not automatically available for every product or transaction. Eligibility may depend on the product type, condition, reason for return and applicable manufacturer, distributor or store policy.

Customers should contact Harsh Mobile before attempting to return a product so that the store can explain the applicable process for that particular purchase.

• Original invoice or proof of purchase may be required.
• The product may need to be returned with its original box, accessories and included items.
• The product should be in the condition required under the applicable return or replacement terms.

Replacement Policy

Where replacement is applicable, the replacement request may be reviewed by Harsh Mobile and, where necessary, the relevant manufacturer or authorised service centre.

Replacement is subject to product eligibility, verification, availability of the replacement unit and applicable terms. If the same model or variant is unavailable, the available resolution may be discussed with the customer.

Defective or Non-Working Product

If a product appears to have a manufacturing defect or does not function as expected, please contact Harsh Mobile as soon as reasonably possible.

The product may be checked by the store or directed to an authorised service centre or manufacturer for diagnosis. A reported issue does not automatically mean that a refund or replacement will be approved.

Physical Damage & Misuse

Products may not qualify for return, replacement or warranty support where the issue results from accidental damage, liquid damage, improper use, unauthorised repair, modification, tampering or other customer-caused damage.

Examples may include a cracked display, damaged body, liquid exposure, broken ports, damaged connectors or signs of unauthorised opening, depending on the product and manufacturer's assessment.

Manufacturer Warranty

Many electronic products are covered by manufacturer warranty subject to the terms and exclusions specified by the manufacturer.

Warranty service may be provided directly by the manufacturer or an authorised service centre. Harsh Mobile may assist the customer with guidance regarding the appropriate service process where possible.

Warranty does not necessarily cover accidental damage, physical damage, liquid damage, software issues caused by unauthorised modifications or other excluded conditions. The applicable manufacturer's warranty terms will govern such cases.

Refund Policy

A refund is not automatically available for every return or replacement request. A refund may be considered only where the applicable transaction and return conditions permit it and the request has been approved by Harsh Mobile.

Where a refund is approved, the refund amount may be based on the eligible transaction amount after considering any applicable deductions, fees, adjustments or other agreed conditions.

The timing and method of a refund may depend on the original payment method and the applicable banking, payment or financial service provider.

Order or Purchase Cancellation

Where a customer has made an enquiry, reservation or purchase arrangement, cancellation conditions may depend on the status of the transaction and whether the product has already been processed, delivered or collected.

Customers should contact Harsh Mobile as early as possible if they wish to cancel or change a transaction.

Cases That May Not Qualify

Depending on the product and applicable terms, a return, replacement or refund request may not qualify in circumstances such as:

• Change of mind where no return option has been agreed.
• Product damage caused after purchase.
• Missing accessories, packaging or included components.
• Unauthorised modification or repair.
• Damage caused by misuse, accident or liquid exposure.
• Requests outside the applicable return, replacement or warranty period.
• Cases excluded by the relevant manufacturer's policy.

How to Request a Return or Support

To discuss a return, replacement, refund or warranty-related issue, contact Harsh Mobile and provide your purchase details.

• Keep your original purchase invoice or proof of purchase.
• Explain the issue clearly and provide the relevant product and model details.
• Keep the product, original box and accessories available for inspection where required.
• Follow any instructions provided by Harsh Mobile or the relevant authorised service centre.

Contact Harsh Mobile

For any question regarding return, replacement, refund or warranty support, please contact our store directly.